---
title: "Review follow-up messages"
description: "Open Follow-Up Center, filter Follow-up Messages, and check or edit a pending message."
slug: "/contacts/follow-up-center"
---

In this tutorial, you will open **Follow-Up Center** and check a follow-up the chatbot already scheduled.

**Time needed:** 8 minutes

## Before you start

Make sure:

- You are logged in to Wabot.
- A chatbot follow-up has already been scheduled for at least one chat.

> **Follow-Up Center** reviews messages. It does not create a new follow-up sequence. Sequences are set in **Chatbots**.

## 1. Open Follow-Up Center

On the left menu, open **Audience Hub**.

Click **Follow-Up Center**.

<figure class="doc-shot-ph shot-01-buka-follow-up-center" data-shot="01-buka-follow-up-center.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Follow-Up Center">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Follow-Up Center</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Open Follow-up Messages

Stay on **Follow-up Messages**.

Select the WhatsApp account.

## 3. Filter the list

Use:

- **All Types** — or pick **Regular** or **Smart (AI)**
- **All Status** — or pick **Pending**, **Sent**, **Error**, **Processing**, or **Cancelled**

Search by contact name or phone if you need one person.

<figure class="doc-shot-ph shot-02-filter-follow-up" data-shot="02-filter-follow-up.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Type and status filters">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Type and status filters</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Open one row

Click a follow-up.

Check the contact, the message text, the schedule, and the status.

If the status is **Pending**, you can click **Edit** and change the message, then save.

Do not delete a log unless you are sure you no longer need it.

## Make sure it worked

This tutorial worked when:

- **Follow-up Messages** shows at least one row.
- You can read the status, such as **Pending** or **Sent**.
- A **Pending** message can be opened and edited.

## If it didn’t work

### The list is empty

- Confirm the WhatsApp account.
- Confirm Chatbots has a follow-up item that already ran or is scheduled.
- Set **All Types** and **All Status**, then search again.

### You cannot edit the message

Only **Pending** messages can be edited. **Sent** and **Cancelled** are history.

### You wanted AI reasons

Open **Follow-Up Decisions**. That tab shows why the AI sent or skipped a follow-up.

## Next

You can read a follow-up. Next, check subscriber numbers in Analytics.

[Read subscriber Analytics →](/contacts/analytics)