---
title: "Pause and re-trigger the reply"
description: "Set Pause & Re-Trigger Only After so the Default Reply does not fire on every customer message."
slug: "/features/autoresponder/pause-retrigger"
---

In this tutorial, you will set how many minutes Wabot waits before sending the **Default Reply** again to the same chat.

**Time needed:** 8 minutes

## Before you start

Make sure:

- The account **Default Reply** is **Enabled**.
- You can send two test messages from a second phone.

## 1. Open Configure

On the left menu, click **Autoresponder**.

On the account card, click **Configure**.

## 2. Set the pause

Find **Pause & Re-Trigger Only After (minutes)**.

Pick a number of minutes. For a shop greeting, `60` or `1440` (one day) is common. `1` means it can send again after one minute.

Click **Save**.

<figure class="doc-shot-ph shot-01-pause-retrigger" data-shot="01-pause-retrigger.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Pause &amp; Re-Trigger Only After">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Pause &amp; Re-Trigger Only After</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Send two test messages

From the second phone, send a first message. You should get the Default Reply.

Send a second message straight away.

You should not get the Default Reply again until the pause minutes have passed.

## Make sure it worked

This tutorial worked when:

- The first test message received the Default Reply.
- The second message inside the pause window did not.
- After the pause, a new message can receive it again.

## If it didn’t work

### Every message still gets the reply

- Confirm you clicked **Save**.
- Open **Configure** and check the minutes value is not `0` or `1` if you need a longer gap.
- Wait the full number of minutes, then test again.

### The first message also got no reply

The pause is not the problem. Go back to [Turn on a Default Reply](/features/autoresponder/default-reply) and confirm **Status** is **Enable**.

## Next

One account is paced correctly. Next, copy the same Default Reply to every WhatsApp account.

[Apply the reply to all accounts →](/features/autoresponder/apply-to-all)