---
title: "Choose who receives the reply"
description: "Set Sent to Individual or Group so the Default Reply does not go to every chat type."
slug: "/features/autoresponder/sent-to"
---

In this tutorial, you will limit the **Default Reply** to individual chats or to groups.

**Time needed:** 8 minutes

## Before you start

Make sure:

- The account already has a **Default Reply**. Finish [Turn on a Default Reply](/features/autoresponder/default-reply) first.
- **Status** on the card shows **Enabled**.

## 1. Open Configure

On the left menu, click **Autoresponder**.

On the account card, click **Configure**.

## 2. Set Sent to

Find **Sent to**.

Choose one:

- **Individual** — 1-to-1 chats only
- **Group** — group chats only
- **All** — both

For a shop inbox, **Individual** is usually enough.

Click **Save**.

<figure class="doc-shot-ph shot-01-sent-to" data-shot="01-sent-to.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Sent to Individual Group All">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Sent to Individual Group All</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Check the card

Back on **Autoresponder**, the card **Send To** value should match what you saved.

## 4. Test the other chat type

If you chose **Individual**, send a test in a group that includes the connected number. That group should not get the Default Reply.

If you chose **Group**, send a 1-to-1 test from the second phone. That chat should not get the Default Reply.

## Make sure it worked

This tutorial worked when:

- The card **Send To** shows **Individual** or **Group**.
- A matching chat still receives the Default Reply.
- The other chat type does not.

## If it didn’t work

### Send To still shows All

Open **Configure**, set **Sent to** again, and click **Save**.

### Both chat types still get the reply

You are still on **All**. Change it to **Individual** or **Group**, then **Save**.

### Groups never reply

WhatsApp groups only work if the connected number is in that group, and **Sent to** is **Group** or **All**.

## Next

Customers in the right chat type get the reply. Next, stop the reply from going to staff numbers.

[Exclude staff numbers →](/features/autoresponder/exclude-numbers)