---
title: "Create a keyword chatbot item"
description: "Add a New Chatbot item with a keyword like harga and a fixed text reply."
slug: "/features/chatbots/keyword-item"
---

In this tutorial, you will create one **New Chatbot** item that replies when the customer writes `harga`.

**Time needed:** 10 minutes

## Before you start

Make sure:

- This instance is on **Keyword**. If not, finish [Choose Keyword mode](/features/chatbots/keyword-mode) first.
- The WhatsApp account shows **Online**.
- You can send a test message from your own phone.

> Keep **Reply Mode** on **Normal**. Do not choose **AI** on this item.

## 1. Open Chatbots & Tools

On the instance page, open the **Chatbots & Tools** tab.

<figure class="doc-shot-ph shot-01-tab-chatbots-tools" data-shot="01-tab-chatbots-tools.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Chatbots &amp;amp; Tools"><span class="doc-shot-ph-title">Chatbots &amp;amp; Tools</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 2. Start a new item

Click **New Chatbot**.

<figure class="doc-shot-ph shot-02-new-chatbot" data-shot="02-new-chatbot.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="New Chatbot"><span class="doc-shot-ph-title">New Chatbot</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 3. Fill Basic Settings

In **Basic Settings**:

1. Enter a **Name**.

**Example:** `Harga`

2. Leave **Status** on **Enable**.
3. Leave **Reply Mode** on **Normal**.
4. Leave **Default Reply** on **No**. It stays locked in Keyword mode.

<figure class="doc-shot-ph shot-03-basic-settings" data-shot="03-basic-settings.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Name and Reply Mode Normal"><span class="doc-shot-ph-title">Name and Reply Mode Normal</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 4. Add the keyword

Open **Keyword Settings**.

1. Set **Match Type** to **Contains**.
2. In **Keywords**, add `harga`.

<figure class="doc-shot-ph shot-04-keywords" data-shot="04-keywords.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Keyword harga"><span class="doc-shot-ph-title">Keyword harga</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 5. Write the reply

In the message area, choose a text reply.

Write the message customers should get.

> Harga semasa: RM25. WhatsApp kami untuk tempahan.

<figure class="doc-shot-ph shot-05-mesej-balasan" data-shot="05-mesej-balasan.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Fixed reply text"><span class="doc-shot-ph-title">Fixed reply text</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 6. Save the item

Click **Create Chatbot**.

<figure class="doc-shot-ph shot-06-create-chatbot" data-shot="06-create-chatbot.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Create Chatbot"><span class="doc-shot-ph-title">Create Chatbot</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## Make sure it worked

The new item appears in **Chatbots & Tools**.

From your phone, send `harga` to the connected WhatsApp number. You should get the fixed reply.

## If it didn’t work

### Nothing replies

Check **Status** is **Enable**. Check the instance is still **Keyword**. Send the word `harga` with no extra spelling.

### The form asks for Keywords

You left **Keywords** empty. Add at least one word, then click **Create Chatbot** again.

### I turned on AI by mistake

Open the item. Set **Reply Mode** back to **Normal**. Click **Save Chatbot**.

## Next

Add an opt-out word in [Add a STOP chatbot item](/features/chatbots/stop-item).