---
title: "Test in AI Playground"
description: "Ask a real customer question in AI Playground, check the answer, then Publish."
slug: "/features/chatbots/playground"
---

In this tutorial, you will test the bot in **AI Playground** and click **Publish**.

**Time needed:** 10 minutes

## Before you start

Make sure:

- This instance is on **AI**.
- Your knowledge file shows **Ready**. If not, finish [Train AI Knowledge](/features/chatbots/knowledge) first.

> Test here before you ask real customers to chat.

## 1. Open AI Playground

On the instance page, click **AI Playground**.

<figure class="doc-shot-ph shot-01-ai-playground" data-shot="01-ai-playground.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="AI Playground"><span class="doc-shot-ph-title">AI Playground</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 2. Ask one real question

Type a question a customer would send.

> Ada stok baju raya saiz L?

Send the message.

<figure class="doc-shot-ph shot-02-soalan-playground" data-shot="02-soalan-playground.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Test question"><span class="doc-shot-ph-title">Test question</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 3. Check the answer

Read the bot reply.

It should match your persona and the file you uploaded.

If the answer is wrong, go back to **Configure Setting** or **AI Knowledge**, fix it, then test again.

<figure class="doc-shot-ph shot-03-jawapan-playground" data-shot="03-jawapan-playground.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Playground answer"><span class="doc-shot-ph-title">Playground answer</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 4. Publish

When the answer looks right, click **Publish**.

Confirm the dialog.

<figure class="doc-shot-ph shot-04-publish" data-shot="04-publish.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Publish"><span class="doc-shot-ph-title">Publish</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## Make sure it worked

**AI Playground** showed an answer you accept.

You clicked **Publish**.

A message from your own phone now gets a similar answer.

## If it didn’t work

### I cannot see AI Playground

Your login may not include playground access, or the instance is still **Keyword**.

### The answer ignores my file

The file is not **Ready**, or **AI Knowledge** is off. Wait for **Ready**, then test again.

### Publish did nothing

Confirm the dialog after **Publish**. Then send one more WhatsApp test from your phone.

## Next

When a customer needs a human, reply from [Reply to a conversation](/features/live-chat/reply).