---
title: "Add a STOP chatbot item"
description: "Create a second keyword item that replies when the customer sends STOP."
slug: "/features/chatbots/stop-item"
---

In this tutorial, you will add a second **New Chatbot** item for the word `STOP`.

**Time needed:** 8 minutes

## Before you start

Make sure:

- This instance is still on **Keyword**.
- You already have one keyword item. If not, finish [Create a keyword chatbot item](/features/chatbots/keyword-item) first.

> **Default Reply** is only for **AI** mode. In Keyword mode, every reply needs its own keyword. `STOP` is that second item.

## 1. Open Chatbots & Tools

On the instance page, open **Chatbots & Tools**.

Click **New Chatbot**.

<figure class="doc-shot-ph shot-01-new-chatbot-stop" data-shot="01-new-chatbot-stop.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="New Chatbot"><span class="doc-shot-ph-title">New Chatbot</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 2. Name the item

In **Basic Settings**:

1. Enter **Name** as `STOP`.
2. Leave **Status** on **Enable**.
3. Leave **Reply Mode** on **Normal**.

<figure class="doc-shot-ph shot-02-nama-stop" data-shot="02-nama-stop.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Name STOP"><span class="doc-shot-ph-title">Name STOP</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 3. Use Exact Match

Open **Keyword Settings**.

1. Set **Match Type** to **Exact Match**.
2. In **Keywords**, add `STOP`.

<figure class="doc-shot-ph shot-03-exact-match-stop" data-shot="03-exact-match-stop.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Exact Match STOP"><span class="doc-shot-ph-title">Exact Match STOP</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 4. Write the STOP reply

Write a short text reply.

> Anda telah berhenti dari mesej automatik kami. Terima kasih.

<figure class="doc-shot-ph shot-04-balasan-stop" data-shot="04-balasan-stop.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="STOP reply"><span class="doc-shot-ph-title">STOP reply</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## 5. Save the item

Click **Create Chatbot**.

<figure class="doc-shot-ph shot-05-create-stop" data-shot="05-create-stop.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Create Chatbot"><span class="doc-shot-ph-title">Create Chatbot</span><span class="doc-shot-ph-hint">Screenshot reference</span></div>
</figure>

## Make sure it worked

Two items now show in **Chatbots & Tools**: your first keyword and `STOP`.

From your phone, send `STOP`. You should get the stop message, not the `harga` reply.

## If it didn’t work

### I get the harga reply

**Match Type** is still **Contains**, or the word is not exactly `STOP`. Change it to **Exact Match** and save again.

### Default Reply will not turn on

That is correct. **Default Reply** stays off in Keyword mode. Use another keyword item instead.

## Next

Keyword setup is done. If you want the bot to answer in its own words, start the other path: [Turn on AI mode](/features/chatbots/ai-mode).