---
title: "Archive a conversation"
description: "Archive a finished thread so it leaves All and Unread, then find it under Archived."
slug: "/features/live-chat/archive"
---

In this tutorial, you will archive one finished conversation.

**Time needed:** 5 minutes

## Before you start

Make sure:

- The customer issue is done, or this is a test thread.
- You can see the conversation in **All** or **Unread**.

> A new customer reply can bring the thread back to active work.

## 1. Find the conversation

On the left menu, click **Live Chat**.

Click **All** or **Unread**.

<figure class="doc-shot-ph shot-01-cari-thread" data-shot="01-cari-thread.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Conversation list">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Conversation list</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Open the conversation menu

On that conversation in the list, open the menu.

Click **Archive**.

<figure class="doc-shot-ph shot-02-archive" data-shot="02-archive.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Archive">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Archive</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Check Archived

At the top of the list, click **Archived**.

Find the same thread.

<figure class="doc-shot-ph shot-03-archived" data-shot="03-archived.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Archived">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Archived</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## Make sure it worked

The thread is not in **Unread**.

It is in **Archived**.

## If it didn’t work

### I cannot see Archive

Open the menu on the conversation in the list, not only the chat header.

### I archived the wrong thread

Open **Archived**, open that conversation menu, click **Unarchive**.

## Next

If an Official chat is locked, continue with [Reply after the 24h window expires](/features/live-chat/official-template).