---
title: "Filter the inbox"
description: "Open Filters, pick one status such as Expired or Bot Inactive, then Reset when you are done."
slug: "/features/live-chat/filters"
---

In this tutorial, you will filter the Live Chat list to one status.

**Time needed:** 5 minutes

## Before you start

Make sure:

- You are in **Live Chat**.
- You have more than one conversation, so the filter change is easy to see.

> **Unread**, **All**, and **Archived** are tabs. **Filters** is the extra panel.

## 1. Open Filters

At the top of the conversation list, click **Filters**.

The **Filter chats** panel opens.

<figure class="doc-shot-ph shot-01-filters" data-shot="01-filters.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Filters">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Filters</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Pick one status

Under **Status**, click **Expired**.

If you use Unofficial API and have no Official chats, click **Bot Inactive** instead.

<figure class="doc-shot-ph shot-02-status-expired" data-shot="02-status-expired.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Status">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Status</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Read the list

Close or leave the panel.

The list now matches that status.

<figure class="doc-shot-ph shot-03-senarai-ditapis" data-shot="03-senarai-ditapis.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Filtered list">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Filtered list</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Reset the filter

Open **Filters** again.

Click **Reset**.

<figure class="doc-shot-ph shot-04-reset" data-shot="04-reset.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Reset">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Reset</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## Make sure it worked

While **Expired** or **Bot Inactive** is on, other chats hide.

After **Reset**, **All** or **Unread** shows the full tab again.

## If it didn’t work

### The list is empty

No chat matches that status. Click **Reset**, then try **Bot Active** or another **Status**.

### I still see every chat

You clicked a list tab such as **All**, not a status inside **Filter chats**. Open **Filters** again.

## Next

Mark the urgent threads in [Set conversation priority](/features/live-chat/priority).