---
title: "Add an internal note"
description: "Write a Notes entry that only your team can see. It is not sent to the customer."
slug: "/features/live-chat/note"
---

In this tutorial, you will add one internal note on a conversation.

**Time needed:** 5 minutes

## Before you start

Make sure:

- You can open the conversation in **Live Chat**.
- The right contact panel is visible. On a small screen, open the contact info for this thread.

> A note is for your team only. The customer never sees it on WhatsApp.

## 1. Open the conversation

On the left menu, click **Live Chat**.

Click the thread.

<figure class="doc-shot-ph shot-01-buka-thread" data-shot="01-buka-thread.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Conversation open">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Conversation open</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Find Notes

On the right panel, find **Notes**.

<figure class="doc-shot-ph shot-02-notes" data-shot="02-notes.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Notes">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Notes</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Add the note

Click **Add note**.

If this is the first note, type in the empty **Notes** box.

Write the context the next staff needs.

> Customer tanya stok saiz L. Tunggu restock Isnin.

<figure class="doc-shot-ph shot-03-tulis-nota" data-shot="03-tulis-nota.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Note draft">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Note draft</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Save the note

Click **Save**.

<figure class="doc-shot-ph shot-04-save-nota" data-shot="04-save-nota.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Save">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Save</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## Make sure it worked

The text appears under **Notes**.

It does not appear as a WhatsApp bubble in the middle panel.

## If it didn’t work

### I cannot see Notes

Open the contact panel on the right. Guest chats hide **Notes**.

### Save is blocked

The note box is empty. Type at least one sentence, then click **Save**.

> On **Unofficial API**, you can also add **Labels** under **Account Management**. Official API hides **Labels**.

## Next

Send a saved answer faster in [Send a Quick Reply](/features/live-chat/quick-reply).