---
title: "Set conversation priority"
description: "Open Set Priority on a thread and mark it High or Urgent so the team sees it first."
slug: "/features/live-chat/priority"
---

In this tutorial, you will set priority on one conversation.

**Time needed:** 5 minutes

## Before you start

Make sure:

- You can open the conversation in **Live Chat**.
- Your login can edit the contact. If **Set Priority** will not open, ask the account owner.

## 1. Open the conversation

On the left menu, click **Live Chat**.

Click the thread.

<figure class="doc-shot-ph shot-01-buka-thread" data-shot="01-buka-thread.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Conversation open">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Conversation open</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Open Set Priority

In the conversation header, click the priority control.

The **Set Priority** dialog opens.

<figure class="doc-shot-ph shot-02-set-priority" data-shot="02-set-priority.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Set Priority">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Set Priority</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Choose High

Click **High**.

If the customer needs an answer now, click **Urgent** instead.

<figure class="doc-shot-ph shot-03-pilih-high" data-shot="03-pilih-high.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="High">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">High</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## Make sure it worked

The header shows **High** or **Urgent**.

You can also find it later under **Filters** → **Priority**.

## If it didn’t work

### I cannot open Set Priority

Your login may not include contact edit. Ask the account owner.

### I want to clear it

Open **Set Priority** again and click **None**.

## Next

Read the lead score in [Read Lead Insights](/features/live-chat/insights).