---
title: "Reply to a conversation"
description: "Open Live Chat, pick an Unread thread, type a reply, and send it to WhatsApp."
slug: "/features/live-chat/reply"
---

In this tutorial, you will reply to one WhatsApp conversation from **Live Chat**.

**Time needed:** 8 minutes

## Before you start

Make sure:

- You are logged in to Wabot.
- The WhatsApp account shows **Online**.
- You already sent a test message from your own phone, or a customer has written in.

> The customer sees the reply from your business WhatsApp number, not from Wabot.

## 1. Open Live Chat

On the left menu, click **Live Chat**.

<figure class="doc-shot-ph shot-01-buka-live-chat" data-shot="01-buka-live-chat.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Live Chat inbox">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Live Chat inbox</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Open Unread

At the top of the conversation list, click **Unread**.

If the list is empty, click **All**.

<figure class="doc-shot-ph shot-02-unread" data-shot="02-unread.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Unread chip">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Unread chip</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Open the conversation

Click the thread you want to answer.

The chat history opens in the middle panel.

<figure class="doc-shot-ph shot-03-pilih-perbualan" data-shot="03-pilih-perbualan.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Conversation selected">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Conversation selected</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Type the reply

Type in the box at the bottom.

> Terima kasih. Staf kami dah baca mesej anda.

<figure class="doc-shot-ph shot-04-taip-balasan" data-shot="04-taip-balasan.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Composer">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Composer</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 5. Send the reply

Press **Enter**, or click the **Send** button.

<figure class="doc-shot-ph shot-05-send" data-shot="05-send.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Send">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Send</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## Make sure it worked

Your message appears in the thread.

Your test phone receives the same text on WhatsApp.

## If it didn’t work

### The list is empty

Nobody has written to this number yet. Send a test from your phone, then refresh **Live Chat**.

### Send stays disabled

The box is empty. Type a message first.

### The customer did not get it

Check the account is **Online**. Then open **Account Error Logs** if the bubble shows failed.

## Next

Stop the bot from answering while you talk in [Take over from the bot](/features/live-chat/take-over).