---
title: "Schedule a message"
description: "Open Schedule Message, write a follow-up, pick a time such as +1h, and save it."
slug: "/features/live-chat/schedule"
---

In this tutorial, you will schedule one follow-up message for later.

**Time needed:** 8 minutes

## Before you start

Make sure:

- You can open the conversation in **Live Chat**.
- Your login can use **Schedule Message**. If the calendar icon is missing, ask the account owner.

> The customer does not see the message until the scheduled time.

## 1. Open the conversation

On the left menu, click **Live Chat**.

Click the thread.

<figure class="doc-shot-ph shot-01-buka-thread" data-shot="01-buka-thread.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Conversation open">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Conversation open</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Open Schedule Message

On the right icon strip, click **Schedule Message**.

The **Schedule Message** panel opens.

<figure class="doc-shot-ph shot-02-schedule-message" data-shot="02-schedule-message.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Schedule Message">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Schedule Message</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Write the follow-up

Type the message.

> Kami follow up stok saiz L esok pagi.

<figure class="doc-shot-ph shot-03-tulis-follow-up" data-shot="03-tulis-follow-up.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Scheduled text">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Scheduled text</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Pick a time

Click **+1h**, or set **Schedule date & time** yourself.

<figure class="doc-shot-ph shot-04-pilih-masa" data-shot="04-pilih-masa.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="+1h">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">+1h</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 5. Save the schedule

Click the **Send** button in the **Schedule Message** panel.

<figure class="doc-shot-ph shot-05-simpan-jadual" data-shot="05-simpan-jadual.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Scheduled">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Scheduled</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## Make sure it worked

The message appears in the list with **Scheduled**.

It is not in the WhatsApp thread yet.

## If it didn’t work

### I cannot see Schedule Message

Open the right icon strip and look for the calendar icon. On a small screen, open **Contact Info**, then **Follow-up**, then **Scheduled Message**.

### Send stays disabled

The text is empty, or the date and time are empty. Fill both, then click **Send**.

## Next

Find the right threads faster in [Filter the inbox](/features/live-chat/filters).