---
title: "Take over from the bot"
description: "Turn the chatbot off for one contact so only your team replies."
slug: "/features/live-chat/take-over"
---

In this tutorial, you will turn the chatbot off for one conversation.

**Time needed:** 5 minutes

## Before you start

Make sure:

- You can open the conversation in **Live Chat**.
- This WhatsApp account has a chatbot. If not, finish [Turn on AI mode](/features/chatbots/ai-mode) or [Choose Keyword mode](/features/chatbots/keyword-mode) first.

> Turn the bot off before you type a long reply. That stops the bot from answering at the same time.

## 1. Open the conversation

On the left menu, click **Live Chat**.

Click the thread you want to take over.

<figure class="doc-shot-ph shot-01-buka-thread" data-shot="01-buka-thread.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Conversation open">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Conversation open</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Check Bot Active

In the conversation header, find **Bot Active**.

If you see **Bot Inactive**, the bot is already off for this contact.

<figure class="doc-shot-ph shot-02-bot-active" data-shot="02-bot-active.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Bot Active">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Bot Active</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 3. Turn the bot off

Click **Bot Active**.

Wait until the label changes to **Bot Inactive**.

<figure class="doc-shot-ph shot-03-bot-inactive" data-shot="03-bot-inactive.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Bot Inactive">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Bot Inactive</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Reply as a human

Type your message and send it.

> Staf manusia di sini. Saya bantu terus.

<figure class="doc-shot-ph shot-04-balas-manusia" data-shot="04-balas-manusia.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Human reply">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Human reply</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## Make sure it worked

The header shows **Bot Inactive**.

A new customer message does not get an automatic bot reply.

## If it didn’t work

### I cannot see the bot button

This account has no chatbot, or your login cannot change chatbot status.

### The bot still replies

Open the header again. If it shows **Bot Active**, click it once more.

You can also type `/stop` in the box and choose **Disable Chatbot**.

## Next

Give the thread to a teammate in [Assign a conversation](/features/live-chat/assign).