---
title: "Check the message log"
description: "Open the plugin message log and fix a WhatsApp that did not arrive."
slug: "/features/notifications/message-log"
---

In this tutorial, you will open the plugin log to see why a WhatsApp did not arrive.

**Time needed:** 8 minutes

## Before you start

Make sure:

- The Wabot WordPress plugin is installed.
- You have placed at least one test order, or changed an order status.

## 1. Open the message log

In WordPress admin, open **Wabot**.

Open **Messages Log** or **Message Logs**.

<figure class="doc-shot-ph shot-01-messages-log" data-shot="01-messages-log.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Plugin message log">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Plugin message log</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Find your test send

Look for the latest row. Check:

- The phone number
- The order number
- Whether it sent or failed

If it failed, read the error on that row.

## 3. Fix the phone format

WooCommerce must store the billing phone with the country code, no `+`, and no spaces.

**Right:** `60123456789`  
**Wrong:** `+60 12-345 6789`  
**Wrong:** `012-345 6789`

If the log shows `012…` or a number with `+`, edit the customer’s billing phone in the order. Place a new test order, or change the status again.

<figure class="doc-shot-ph shot-02-phone-format" data-shot="02-phone-format.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Billing phone on the order">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Billing phone on the order</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Check the account is still connected

If the log shows disconnected or a token error:

1. In Wabot, open **Accounts** and confirm the account is **Online**.
2. In WordPress, open **Wabot** and click **Verify Status** if you see it.
3. Paste **Instance ID** and **Access Token** again from **API Credentials**.

## Make sure it worked

This tutorial worked when:

- You can see the test send in the log.
- A new test after the phone fix arrives on WhatsApp.
- Failed rows make sense (wrong number, disconnected, or not turned on).

## If it didn’t work

### The log is empty

- Confirm the plugin is **Active**.
- Confirm the notification for that status is on.
- Place a new test order after you save.

### The number looks right but nothing arrives

- Confirm the WhatsApp account is **Online**.
- Confirm you installed the matching zip: **Unofficial API Plugin** with an Unofficial account, or **Official API Plugin** with an Official account.

### You still cannot tell what failed

Copy the error text from the log and send it to support, with the order number and the time you tested.

## Next

Order WhatsApp from WordPress is ready. You can go back to the Notifications list, or open another feature.

[Notifications →](/category/notifications)