# Wabot Help Centre

> Step-by-step guides for using Wabot.

## Getting Started

- [Welcome to Wabot.io](https://staging.tutorial.wabot.io/intro): What Wabot.io is, the first four setup steps, and official company and support details.
- [Sign up](https://staging.tutorial.wabot.io/getting-started/signup): Create a Wabot account, agree to Terms, and open the Dashboard.
- [Tour the Dashboard](https://staging.tutorial.wabot.io/getting-started/dashboard): Find Get started, Connect WhatsApp, Accounts, and Live Chat after you sign up.
- [Connect Unofficial API](https://staging.tutorial.wabot.io/getting-started/connect-account): Add an Unofficial API account, scan the QR code in WhatsApp Linked devices, and wait until Online.
- [Connect Official API](https://staging.tutorial.wabot.io/getting-started/connect-official): Add an Official API account with Wabot Pro credentials, then wait until Online.
- [Send your first message](https://staging.tutorial.wabot.io/getting-started/first-message): WhatsApp your connected number from your own phone, then reply in Live Chat.

## Contacts

- [Find a person in People](https://staging.tutorial.wabot.io/contacts/people): Open Audience Hub → People, pick Bot Subscribers, find someone, and open Subscriber Profile.
- [Find people by a Label](https://staging.tutorial.wabot.io/contacts/labels): Open Labels, pick an account and a label, and see who has that tag.
- [View a WhatsApp Group](https://staging.tutorial.wabot.io/contacts/groups): Open Groups, pick an account, and view group details and members.
- [Create a Broadcast List](https://staging.tutorial.wabot.io/contacts/broadcast-list): Create a Broadcast List and add your own number with Single Entry.
- [Review follow-up messages](https://staging.tutorial.wabot.io/contacts/follow-up-center): Open Follow-Up Center, filter Follow-up Messages, and check or edit a pending message.
- [Read subscriber Analytics](https://staging.tutorial.wabot.io/contacts/analytics): Open Analytics, pick an account and period, and read Total Subscribers.

## Features

### Live Chat

- [Reply to a conversation](https://staging.tutorial.wabot.io/features/live-chat/reply): Open Live Chat, pick an Unread thread, type a reply, and send it to WhatsApp.
- [Take over from the bot](https://staging.tutorial.wabot.io/features/live-chat/take-over): Turn the chatbot off for one contact so only your team replies.
- [Assign a conversation](https://staging.tutorial.wabot.io/features/live-chat/assign): Give one Live Chat thread to a teammate so two people do not reply at once.
- [Set conversation priority](https://staging.tutorial.wabot.io/features/live-chat/priority): Open Set Priority on a thread and mark it High or Urgent so the team sees it first.
- [Add an internal note](https://staging.tutorial.wabot.io/features/live-chat/note): Write a Notes entry that only your team can see. It is not sent to the customer.
- [Send a Quick Reply](https://staging.tutorial.wabot.io/features/live-chat/quick-reply): Type /quick, pick a saved reply from Quick Reply Library, and send it.
- [Schedule a message](https://staging.tutorial.wabot.io/features/live-chat/schedule): Open Schedule Message, write a follow-up, pick a time such as +1h, and save it.
- [Reply after the 24h window expires](https://staging.tutorial.wabot.io/features/live-chat/official-template): On Official API, send a Pre-Approved Template when WhatsApp 24h window shows Expired.
- [Archive a conversation](https://staging.tutorial.wabot.io/features/live-chat/archive): Archive a finished thread so it leaves All and Unread, then find it under Archived.
- [Filter the inbox](https://staging.tutorial.wabot.io/features/live-chat/filters): Open Filters, pick one status such as Expired or Bot Inactive, then Reset when you are done.
- [Read Lead Insights](https://staging.tutorial.wabot.io/features/live-chat/insights): Open Contact Info, open Insights, and read the lead score or Not scored yet.

### Broadcast

- [Send a test Broadcast](https://staging.tutorial.wabot.io/features/broadcast/send-test): Create an Unofficial API Broadcast, pick a contact group, write a text message, and send it now.
- [Send a Broadcast with a Pre-Approved Template](https://staging.tutorial.wabot.io/features/broadcast/pre-approved-template): Send an Official API Broadcast using a Meta Pre-Approved Template so the message can arrive outside the 24-hour window.
- [Send a Broadcast with a Button, List, or Poll](https://staging.tutorial.wabot.io/features/broadcast/interactive-template): Attach a saved Button, List, or Poll template to a Broadcast and send it.
- [Target a Segmented audience and add variables](https://staging.tutorial.wabot.io/features/broadcast/segmented-audience): Build a Segmented Subscriber audience, check the count, then personalise the message with variables such as {name}.
- [Retarget Failed or Not Reply contacts](https://staging.tutorial.wabot.io/features/broadcast/retarget): From a Broadcast report, create a Retarget draft for Failed or Not Reply contacts and send a new message.
- [Read a Broadcast report and export to a group](https://staging.tutorial.wabot.io/features/broadcast/report): Check delivery and replies on a Broadcast report, then export a status set into a contact group.

### Chatbots

- [Choose Keyword mode](https://staging.tutorial.wabot.io/features/chatbots/keyword-mode): Open your WhatsApp account in Chatbots and set the instance to Keyword so replies use fixed chatbot items.
- [Create a keyword chatbot item](https://staging.tutorial.wabot.io/features/chatbots/keyword-item): Add a New Chatbot item with a keyword like harga and a fixed text reply.
- [Turn on AI mode](https://staging.tutorial.wabot.io/features/chatbots/ai-mode): Switch the instance to AI and write an AI Role Guide / Persona in Configure Setting.
- [Create an AI Default Reply](https://staging.tutorial.wabot.io/features/chatbots/ai-default): Add a New Chatbot item with Reply Mode AI and Default Reply Yes so unmatched messages get an AI answer.
- [Train AI Knowledge](https://staging.tutorial.wabot.io/features/chatbots/knowledge): Turn on AI Knowledge and upload one document so the bot can answer from your shop facts.
- [Test in AI Playground](https://staging.tutorial.wabot.io/features/chatbots/playground): Ask a real customer question in AI Playground, check the answer, then Publish.
- [Add a Leads Forwarder tool](https://staging.tutorial.wabot.io/features/chatbots/leads-forwarder): Create a Leads Forwarder Custom Tool so new leads are forwarded to your WhatsApp number.
- [Add a STOP chatbot item](https://staging.tutorial.wabot.io/features/chatbots/stop-item): Create a second keyword item that replies when the customer sends STOP.

### Autoresponder

- [Turn on a Default Reply](https://staging.tutorial.wabot.io/features/autoresponder/default-reply): Configure one WhatsApp account, enable a greeting, save, and test from another phone.
- [Choose who receives the reply](https://staging.tutorial.wabot.io/features/autoresponder/sent-to): Set Sent to Individual or Group so the Default Reply does not go to every chat type.
- [Exclude staff numbers](https://staging.tutorial.wabot.io/features/autoresponder/exclude-numbers): Add phone numbers to Excluded Phone Numbers so those chats do not get the Default Reply.
- [Pause and re-trigger the reply](https://staging.tutorial.wabot.io/features/autoresponder/pause-retrigger): Set Pause & Re-Trigger Only After so the Default Reply does not fire on every customer message.
- [Forward the chat to a staff number](https://staging.tutorial.wabot.io/features/autoresponder/forward-staff): Turn on Forward to WhatsApp Number / Group so a staff phone gets the incoming chat.
- [Apply the reply to all accounts](https://staging.tutorial.wabot.io/features/autoresponder/apply-to-all): Use Apply to All to save the same Default Reply on every connected WhatsApp account.

### Notifications

- [Install the Unofficial WordPress plugin](https://staging.tutorial.wabot.io/features/notifications/install-unofficial): Download the Unofficial API Plugin, activate it in WordPress, and paste Instance ID plus Access Token.
- [Install the Official WordPress plugin](https://staging.tutorial.wabot.io/features/notifications/install-official): Download the Official API Plugin, activate it in WordPress, and paste Instance ID plus Access Token.
- [Send a new-order WhatsApp to the customer](https://staging.tutorial.wabot.io/features/notifications/new-order-customer): Turn on the new-order message, add placeholders, and place a test WooCommerce order.
- [Alert the shop admin on a new order](https://staging.tutorial.wabot.io/features/notifications/admin-alert): Turn on the shop-admin WhatsApp and send a test order to the owner’s number.
- [Send a WhatsApp when the order status changes](https://staging.tutorial.wabot.io/features/notifications/order-status): Turn on a status such as Completed, write the message, and change a test order.
- [Check the message log](https://staging.tutorial.wabot.io/features/notifications/message-log): Open the plugin message log and fix a WhatsApp that did not arrive.

### Other Features

- [Automation](https://staging.tutorial.wabot.io/features/automation): V4 Automation is Coming Soon. Keep existing V3 workflows running until V4 is ready.
- [Check a nightly automation](https://staging.tutorial.wabot.io/features/nightly-automation-check): Open Automation and confirm V4 is still Coming Soon before you change an old V3 workflow.

## Integrations

- [Integrations](https://staging.tutorial.wabot.io/integrations): Open Integrations, then pick Google Sheets, WordPress, Pabbly, Telegram, or REST API.
- [Open Google Sheets](https://staging.tutorial.wabot.io/integrations/google-sheets): Open Integrations and find the Google Spreadsheets card. OAuth is Coming Soon.
- [Send WhatsApp from your WordPress shop](https://staging.tutorial.wabot.io/integrations/wordpress-backend): Use the WordPress plugin for WooCommerce order WhatsApp. This is not the help-center CMS.
- [Open Pabbly, Make, or FunnelKit](https://staging.tutorial.wabot.io/integrations/automation-platforms): Find the Pabbly Connect, Make, or FunnelKit card and open Settings.
- [Add a Telegram destination](https://staging.tutorial.wabot.io/integrations/telegram): Open Telegram Notification, add a name and Chat ID, then save.
- [Open REST API and webhooks](https://staging.tutorial.wabot.io/integrations/webhooks): Open the REST API console for a developer. V4 automation webhooks are Coming Soon.

## Tools

- [Update your profile](https://staging.tutorial.wabot.io/tools/settings): Open Settings, update Profile, then set language and timezone in Preferences.
- [Invite a teammate](https://staging.tutorial.wabot.io/tools/team-settings): Open Team Settings → Members, send an invite, and assign a role.
- [Read a dashboard notification](https://staging.tutorial.wabot.io/tools/notifications): Open the bell, read an alert in Inbox, and mark it read.
- [Read Full Analytics](https://staging.tutorial.wabot.io/tools/analytics): Open Full Analytics, pick an account and date range, and read the KPI summary.
- [Open the REST API console](https://staging.tutorial.wabot.io/tools/rest-api): Open REST API, pick an account, and copy one endpoint sample.
- [Read Account Error Logs](https://staging.tutorial.wabot.io/tools/account-error-logs): Open Account Error Logs, filter by account and Surface, and read one error.
- [Read AI Token Usage](https://staging.tutorial.wabot.io/tools/ai-usage): Open AI Token Usage, pick a date range, and read credits and one request.
- [Find a failed queue message](https://staging.tutorial.wabot.io/tools/queue): Open Queue Message, filter Failed, open details, and retry if the cause is fixed.
- [Create a click-to-chat link](https://staging.tutorial.wabot.io/tools/link-generator): Open Link Generator, pick an account, add a pre-filled message, and copy the Generated Link.
- [Create a Caption](https://staging.tutorial.wabot.io/tools/captions): Open Tools → Caption, create one reusable snippet, and save it.
- [Upload a file](https://staging.tutorial.wabot.io/tools/file-manager): Open File Manager, upload one image or PDF, and confirm it appears in the list.

## More Help

- [FAQ](https://staging.tutorial.wabot.io/faq): Plans, AI credits, trial, billing, and Live Chat — from real Wabot.io support answers.
- [Pricing and plans](https://staging.tutorial.wabot.io/pricing): Compare Lite, Basic, Plus, Premier, and Platinum, then check the live price on wabot.io.

## Agent resources

- [llms-full.txt](https://staging.tutorial.wabot.io/llms-full.txt): The full Markdown of every page in one file.
- [Page Markdown](https://staging.tutorial.wabot.io/index.md): Append `.md` to any page URL to fetch that page as raw Markdown.
- [JSON API](https://staging.tutorial.wabot.io/api/docs/pages.json): Page index of the JSON docs API; each entry links the page's JSON and Markdown forms. Described by the OpenAPI document at https://staging.tutorial.wabot.io/openapi.json.
- [Agent skills](https://staging.tutorial.wabot.io/.well-known/agent-skills/index.json): Agent Skills discovery index of the skills this site publishes.
- [API catalog](https://staging.tutorial.wabot.io/.well-known/api-catalog): RFC 9727 linkset of the APIs documented here.
- [AI catalog](https://staging.tutorial.wabot.io/.well-known/ai-catalog.json): ARD manifest of the agent-facing resources on this site (MCP server, skills, APIs).
- [agent-readability.json](https://staging.tutorial.wabot.io/agent-readability.json): Manifest of every agent-facing artifact on this site.
- [Sitemap](https://staging.tutorial.wabot.io/sitemap.xml): Every indexable page URL with its last-modified date.