---
title: "Read Account Error Logs"
description: "Open Account Error Logs, filter by account and Surface, and read one error."
slug: "/tools/account-error-logs"
---

In this tutorial, you will open **Account Error Logs** and read one failure.

**Time needed:** 8 minutes

## Before you start

Make sure:

- You are logged in as the team owner.
- Something already failed, or you are checking that the log is empty.

> **Account Error Logs** is under **SUPPORT**. It is owner-only.

## 1. Open Account Error Logs

On the left menu, under **SUPPORT**, click **Account Error Logs**.

<figure class="doc-shot-ph shot-01-buka-account-error-logs" data-shot="01-buka-account-error-logs.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Account Error Logs">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Account Error Logs</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Filter the list

Select an **Account**, or leave all accounts.

Select a **Surface** such as Chatbot, Broadcast, Playground, API, or System.

Click **Refresh** after you reproduce a problem.

## 3. Read one row

Check **Last seen**, **Surface / area**, **Message**, **Error**, and **Occurrences**.

Open **Technical details** only if support asked for it.

<figure class="doc-shot-ph shot-02-error-row" data-shot="02-error-row.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Error log row">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Error log row</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Delete only after you copied what you need

Select rows, then **Delete selected**.

Do not clear the log until you have the account name, surface, error type, and last seen time.

## Make sure it worked

This tutorial worked when:

- The page opened.
- You can read one row, or the list is empty after **Refresh**.
- You know this page is owner-only.

## If it didn’t work

### The menu is missing

Only the owner sees **Account Error Logs**.

### You wanted the send queue

Open [Find a failed queue message](/tools/queue).

### You are writing to support

Send the account, surface, error type, and last seen time. Do not send tokens or full customer chats.

## Next

Tools are ready. You can go back to the Tools list.

[Tools & Utilities →](/category/tools)