---
title: "Find a failed queue message"
description: "Open Queue Message, filter Failed, open details, and retry if the cause is fixed."
slug: "/tools/queue"
---

In this tutorial, you will open **Queue Message** and check for a failed send.

**Time needed:** 8 minutes

## Before you start

Make sure:

- You are logged in to Wabot.
- You have sent or scheduled a message from Broadcast, Live Chat, or another feature.

> **Queue Message** is under **CORE**. It shows queued work. It does not create a new campaign.

## 1. Open Queue Message

On the left menu, click **Queue Message**.

<figure class="doc-shot-ph shot-01-buka-queue" data-shot="01-buka-queue.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Queue Message">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Queue Message</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 2. Filter to Failed

Set **All Status** to **Failed**.

Select the WhatsApp account if you have more than one.

You can also search in **Search recipient…**

## 3. Open details

Click **View details** or **View error details** on a row.

Read the recipient, status, and error.

<figure class="doc-shot-ph shot-02-queue-failed" data-shot="02-queue-failed.png">
  <div class="doc-shot-ph-frame" role="img" aria-label="Failed queue details">
    <span class="doc-shot-ph-kicker">Screenshot example</span>
    <strong class="doc-shot-ph-title">Failed queue details</strong>
    <span class="doc-shot-ph-hint">Clean UI. No real names, emails, or chats.</span>
  </div>
</figure>

## 4. Retry only if the cause is fixed

If the account is **Online** and the number is correct, select the row.

Click **Retry Failed**.

Confirm **Retry Selected Messages**.

If the message must not send, use **Delete Selected Items** instead. Do not delete a large filtered set unless you are sure.

## Make sure it worked

This tutorial worked when:

- You opened **Queue Message**.
- You can filter by **Failed**, **Queued**, **Processing**, **Completed**, **Delivered**, or **Read**.
- A failed row shows details, or the filtered list is empty.

## If it didn’t work

### The list says no queue messages

Try **All Status** and **All Time**. A new account may have nothing yet.

### Status stays Failed after retry

- Check the account is **Online**.
- Check the number uses the country code, with no `+`.
- Open [Read Account Error Logs](/tools/account-error-logs) if you are the owner.

### Pending / Sending is missing

This page uses **Queued** and **Processing**, not Pending or Sending.

## Next

You can read the queue. Next, make a WhatsApp click-to-chat link.

[Create a click-to-chat link →](/tools/link-generator)