Review follow-up messages
Open Follow-Up Center, filter Follow-up Messages, and check or edit a pending message.
In this tutorial, you will open Follow-Up Center and check a follow-up the chatbot already scheduled.
Time needed: 8 minutes
Before you start
Make sure:
- You are logged in to Wabot.
- A chatbot follow-up has already been scheduled for at least one chat.
Follow-Up Center reviews messages. It does not create a new follow-up sequence. Sequences are set in Chatbots.
1. Open Follow-Up Center
On the left menu, open Audience Hub.
Click Follow-Up Center.
2. Open Follow-up Messages
Stay on Follow-up Messages.
Select the WhatsApp account.
3. Filter the list
Use:
- All Types — or pick Regular or Smart (AI)
- All Status — or pick Pending, Sent, Error, Processing, or Cancelled
Search by contact name or phone if you need one person.
4. Open one row
Click a follow-up.
Check the contact, the message text, the schedule, and the status.
If the status is Pending, you can click Edit and change the message, then save.
Do not delete a log unless you are sure you no longer need it.
Make sure it worked
This tutorial worked when:
- Follow-up Messages shows at least one row.
- You can read the status, such as Pending or Sent.
- A Pending message can be opened and edited.
If it didn’t work
The list is empty
- Confirm the WhatsApp account.
- Confirm Chatbots has a follow-up item that already ran or is scheduled.
- Set All Types and All Status, then search again.
You cannot edit the message
Only Pending messages can be edited. Sent and Cancelled are history.
You wanted AI reasons
Open Follow-Up Decisions. That tab shows why the AI sent or skipped a follow-up.
Next
You can read a follow-up. Next, check subscriber numbers in Analytics.