Send a new-order WhatsApp to the customer
Turn on the new-order message, add placeholders, and place a test WooCommerce order.
In this tutorial, you will send one WhatsApp to the customer when a WooCommerce order is placed.
Time needed: 10 minutes
Before you start
Make sure:
- The Wabot WordPress plugin is installed and Active.
- Verify Status (if shown) does not say disconnected.
- WooCommerce checkout collects a billing phone number.
Finish Install the Unofficial WordPress plugin or Install the Official WordPress plugin first. Use only one zip.
1. Open customer notifications
In WordPress admin, open Wabot.
Open the customer notification settings. Look for Customer Notifications or the order message list.
Turn customer notifications on.
2. Write the new-order message
Find the message for a new order. Status names include Pending payment, On hold, or Processing, depending on how your checkout works.
Type a short message. Use placeholders so each order is different.
Hi [billing_first_name], thank you. We received order [order_id] for [order_amount]. — [shop_name]
Common placeholders:
[billing_first_name][order_id][order_amount][order_product][shop_name]
Save.
3. Place a test order
Use your own phone as the billing phone.
Use the country code, with no + and no spaces.
Right: 60123456789
Wrong: +60 12-345 6789
Place a cheap test order and complete checkout.
Make sure it worked
This tutorial worked when:
- The test order appears in WooCommerce → Orders.
- Your test phone receives the WhatsApp.
- The name and order number in the message match the test order.
If it didn’t work
The message did not arrive
- Check the billing phone uses the country code, with no
+. - Confirm customer notifications are on for that order status.
- Open Check the message log.
The name is blank
Use [billing_first_name]. Square brackets, not {customer_name}.
You have no plugin menu
Install the plugin first: Unofficial or Official.
Next
Customers now get a WhatsApp on a new order. Next, send one when the status changes, such as Completed.