Take over from the bot

Turn the chatbot off for one contact so only your team replies.

In this tutorial, you will turn the chatbot off for one conversation.

Time needed: 5 minutes

Before you start

Make sure:

You can open the conversation in Live Chat.
This WhatsApp account has a chatbot. If not, finish Turn on AI mode or Choose Keyword mode first.

Turn the bot off before you type a long reply. That stops the bot from answering at the same time.

On the left menu, click Live Chat.

Click the thread you want to take over.

Screenshot example Conversation open Clean UI. No real names, emails, or chats.

In the conversation header, find Bot Active.

If you see Bot Inactive, the bot is already off for this contact.

Screenshot example Bot Active Clean UI. No real names, emails, or chats.

Click Bot Active.

Wait until the label changes to Bot Inactive.

Screenshot example Bot Inactive Clean UI. No real names, emails, or chats.

Type your message and send it.

Staf manusia di sini. Saya bantu terus.

Screenshot example Human reply Clean UI. No real names, emails, or chats.

The header shows Bot Inactive.

A new customer message does not get an automatic bot reply.

This account has no chatbot, or your login cannot change chatbot status.

Open the header again. If it shows Bot Active, click it once more.

You can also type /stop in the box and choose Disable Chatbot.

Give the thread to a teammate in Assign a conversation.