Send a WhatsApp when the order status changes
Turn on a status such as Completed, write the message, and change a test order.
In this tutorial, you will send a WhatsApp when a WooCommerce order moves to a status such as Completed.
Time needed: 8 minutes
Before you start
Make sure:
- The new-order WhatsApp already works. Finish Send a new-order WhatsApp to the customer first.
- You have a test order you can edit in WooCommerce → Orders.
1. Open the status messages
In WordPress admin, open Wabot.
Open Customer Notifications.
The plugin can message these WooCommerce statuses: Pending, On-hold, Processing, Completed, Cancelled, Refunded, and Failed.
2. Write the Completed message
Turn on Completed.
Type a short message.
Hi [billing_first_name], order [order_id] is completed. Thank you for buying from [shop_name].
You can do the same for Processing if you want a “we are packing” message.
Save.
3. Change a test order
Go to WooCommerce → Orders.
Open your test order.
Change the status to Completed. Update the order.
Make sure it worked
This tutorial worked when:
- The order status in WooCommerce is Completed.
- Your test phone receives the Completed WhatsApp.
- The order number in the message matches that order.
If it didn’t work
The new-order message arrived, but Completed did not
- Confirm Completed is turned on.
- Save again, then change the status once more.
- Open Check the message log.
You changed the status twice
Some shops send one message per change. Change from Processing to Completed once and wait a few seconds.
You wanted shipping / tracking
This page covers WooCommerce statuses only. Tracking plugins are a later setup.
Next
Customers now get a status WhatsApp. Next, alert the shop owner when a new order arrives.