FAQ
Plans, AI credits, trial, billing, and Live Chat — from real Wabot.io support answers.
Wabot.io is the platform. Lite, Basic, Plus, Premier, and Platinum are plans.
Prices change. Check Pricing before you buy.
Product and plans
What is the difference between Wabot.io and Plus?
Wabot.io is the app you log into. Plus is just one paid plan inside it — not a different product.
Does Wabot.io use Official or Unofficial API?
Both. Unofficial API means you scan a QR, like WhatsApp Web. Official API is a Meta Business number. Pick one for this WhatsApp — you do not need both.
Wabot Pro is an older name for Official API billing. It is the same Wabot.io dashboard, not a different app.
Connect Unofficial API · Connect Official API
I only want automation. Which plan?
Take Lite if you only send WhatsApp notifications. Lite has no automation and no Broadcast. For automation or blast, take Basic or above. See Pricing.
I want to blast WhatsApp. Which plan?
Blast means one WhatsApp to many numbers at once. Basic can do that, plus simple keyword replies.
For a large or cold list, the team usually suggests Official API. See Pricing.
I want Chatbot AI. Which plan?
You need Plus or above. Lite and Basic have no AI chatbot.
Is blast on Unofficial API high risk?
Yes, especially if you blast people who do not know your number. Use a recent list, introduce yourself, and give a STOP option.
For daily replies, use Live Chat in Wabot.io — not WhatsApp Web.
AI and chatbot
Are AI credits the same as blast credits?
No. AI credit is for Chatbot AI replies. Blast uses your plan messages — not AI credit.
I want replies for keywords like harga. Do I need AI?
No. Set a keyword in Chatbots — see Create a keyword chatbot item.
Use AI only if you want the bot to answer in its own words from your prompt and AI Knowledge.
Account and billing
How long is the trial? Do my settings disappear?
The trial is lifetime, with about 150 messages per month. Your settings stay when you hit that limit.
How do I subscribe or change plan?
Sign up, then pick a plan after you log in.
To change plan later, send the team your Wabot email and the Order ID.
How do I stop auto-debit or unsubscribe?
Log in to Fatomate.com with your Wabot email, then unlink the card. Use Forgot Password if you have no password yet.
I forgot my Wabot.io password
Open app.wabot.io and click Forgot password. If no email arrives, send your Wabot email to the team.
Live Chat
I paid, but Live Chat will not open
Open Accounts, open the WhatsApp account, set Live Chat Status to Active, then refresh.
Next
New to Wabot? Create an account first.