Choose Keyword mode

Open your WhatsApp account in Chatbots and set the instance to Keyword so replies use fixed chatbot items.

In this tutorial, you will set one WhatsApp account to Keyword mode.

Time needed: 5 minutes

Before you start

Make sure:

If WhatsApp is not connected yet, finish Connect Your WhatsApp Account first.

Keyword means the bot replies only when the customer message matches a chatbot item you create. It does not write its own answers.

On the left menu, click Chatbots.

Chatbots listScreenshot reference

Find the account you just connected.

Click Manage.

Manage on the account cardScreenshot reference

On the instance page, open the Settings tab.

Settings tabScreenshot reference

In the mode control, choose Keyword.

If the account is already on Keyword, leave it.

Keyword selectedScreenshot reference

The mode label on this instance shows Keyword.

The Tools tab and AI Knowledge section stay hidden. That is correct for Keyword.

Open Settings again and choose Keyword. Confirm if a dialog asks you to switch.

You are still on the Chatbots list. Click Manage on the account card, not the page title.

Create the first fixed reply in Create a keyword chatbot item.