Send a Broadcast with a Button, List, or Poll
Attach a saved Button, List, or Poll template to a Broadcast and send it.
In this tutorial, you will send one Broadcast that uses a saved Button, List, or Poll template.
Time needed: 12 minutes
Before you start
Make sure:
- You are logged in to Wabot.
- The WhatsApp account you will send from shows Online.
- You already have a template in Templates → Buttons, Lists, or Polls.
- You have a small test group. Put only your own number in it first.
Create the template first in Templates. This page only shows how to send it.
Button and List appear on Official API when you choose Regular Message. Poll appears on Unofficial API.
1. Open Broadcast and click Create
On the left menu, click Broadcast, then click Create.
Enter a Broadcast Name.
Example: Menu Button Test
2. Choose the matching account type
For Button or List, select Official API and one account.
For Poll, select Unofficial API and the account that is Online.
Choose Contact Groups, then pick your test group under Include Groups.
Click Continue.
3. Choose the interactive type
If you are on Official API, select Regular Message.
Choose Button, List, or Poll.
This walkthrough uses Button. List uses the same steps.
4. Pick the saved template
Select the template you saved earlier.
Check the preview. Confirm the buttons, list rows, or poll options look right.
If you see Send Test Message, send one to your own number first.
Right: 60123456789
Wrong: +60 12-345 6789
Click Continue.
5. Send it now
Choose Send Now.
Review the account, audience, and template. Click Launch Broadcast.
Make sure it worked
This tutorial worked when:
- The Broadcast appears in the list.
- The status moves to Sending or Completed.
- The test phone receives the interactive message.
- You can tap a button, open the list, or vote in the poll.
If it didn’t work
You cannot see Button, List, or Poll
- Button and List need Official API and Regular Message.
- Poll needs Unofficial API.
- Your role also needs permission for that template type.
The template list is empty
Go to Templates, create one, then return to this step.
Official API will not send a regular message
Regular Message only reaches people in the 24-hour session. Use a Pre-Approved Template if they have not messaged you recently.
The message did not arrive
Open Report and read the error. Check the test number format.
Right: 60123456789
Wrong: +60 12-345 6789
Next
The interactive Broadcast is done. Next, target people with a Segmented audience and personalise the text.