Find a person in People
Open Audience Hub → People, pick Bot Subscribers, find someone, and open Subscriber Profile.
In this tutorial, you will find one chatbot subscriber in People and open their Subscriber Profile.
Time needed: 10 minutes
Before you start
Make sure:
- You are logged in to Wabot.
- The WhatsApp account you will use shows Online.
- Someone has already messaged that account, so a subscriber exists.
People is under Audience Hub. It is not Broadcast, and it is not Live Chat.
This page uses Bot Subscribers. The Contacts tab is the CRM address book. Use Add Contact there only when you must save a number yourself.
1. Open People
On the left menu, open Audience Hub.
Click People.
2. Choose Bot Subscribers
If you see two tabs, click Bot Subscribers.
Select the WhatsApp account.
3. Find the person
In Search subscribers…, type the name or phone.
Use the country code, with no + and no spaces.
Right: 60123456789
Wrong: +60 12-345 6789
You can click Filter to narrow by Chatbot Status, Follow-Up, activity, source, or labels.
4. Open Subscriber Profile
Click the row or card.
Subscriber Profile opens. Check Info, and the Chatbot switch (On or Off).
You can also open Chat History, Follow Up, Insights, AI History, or Memories if those tabs appear.
Make sure it worked
This tutorial worked when:
- People shows Bot Subscribers.
- You found the person by name or phone.
- Subscriber Profile is open.
- You can see whether Chatbot is On or Off.
If it didn’t work
The list is empty
- Confirm you selected the correct WhatsApp account.
- Someone must have messaged that account first.
- Clear Filter if a filter is hiding them.
You cannot find the number
Use the country code, with no +.
Right: 60123456789
Wrong: 012-345 6789
You wanted to add a number yourself
Click Contacts, then Add Contact. Fill First Name, Last Name, Phone Number, and Contact Account. That is a CRM contact, not a chatbot subscriber.
You wanted to send a campaign
Do not send from People. Create a list in Create a Broadcast List, then use Broadcast.
Next
You can find a subscriber. Next, review the follow-up messages the bot already scheduled.