Add a Leads Forwarder tool

Create a Leads Forwarder Custom Tool so new leads are forwarded to your WhatsApp number.

In this tutorial, you will add one Leads Forwarder tool and send leads to your own WhatsApp number.

Time needed: 10 minutes

Before you start

Make sure:

This instance is on AI. The Tools tab is hidden in Keyword mode.
You already have an AI Default Reply. If not, finish Create an AI Default Reply first.
You know the WhatsApp number that should receive the lead.

Write the number with country code, no +, no spaces.

Betul: 60123456789

Salah: +60 12-345 6789

On the instance page, open Chatbots & Tools.

Click the Tools tab.

Tools tabScreenshot reference

Click New Tool.

In Select Tool Type, click Leads Forwarder.

Select Tool TypeScreenshot reference

In Leads Forwarder Settings:

Example: Lead ke bos

Tool NameScreenshot reference

Under Forward Recipients, turn on Forward to WhatsApp.

In WhatsApp Numbers / Group ID, add your number.

Example: 60123456789

Forward to WhatsAppScreenshot reference

Click Create Tool.

Create ToolScreenshot reference

Leads Forwarder appears in the Tools list with Enable.

Ask a test question that shares a name or phone number. Your recipient number should get a lead notice.

The instance is still Keyword. Finish Turn on AI mode first.

Forward to WhatsApp is off, or the number has + or spaces. Fix the number, then save again.

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