Filter the inbox
Open Filters, pick one status such as Expired or Bot Inactive, then Reset when you are done.
In this tutorial, you will filter the Live Chat list to one status.
Time needed: 5 minutes
Before you start
Make sure:
- You are in Live Chat.
- You have more than one conversation, so the filter change is easy to see.
Unread, All, and Archived are tabs. Filters is the extra panel.
1. Open Filters
At the top of the conversation list, click Filters.
The Filter chats panel opens.
2. Pick one status
Under Status, click Expired.
If you use Unofficial API and have no Official chats, click Bot Inactive instead.
3. Read the list
Close or leave the panel.
The list now matches that status.
4. Reset the filter
Open Filters again.
Click Reset.
Make sure it worked
While Expired or Bot Inactive is on, other chats hide.
After Reset, All or Unread shows the full tab again.
If it didn’t work
The list is empty
No chat matches that status. Click Reset, then try Bot Active or another Status.
I still see every chat
You clicked a list tab such as All, not a status inside Filter chats. Open Filters again.
Next
Mark the urgent threads in Set conversation priority.