Test in AI Playground
Ask a real customer question in AI Playground, check the answer, then Publish.
In this tutorial, you will test the bot in AI Playground and click Publish.
Time needed: 10 minutes
Before you start
Make sure:
- This instance is on AI.
- Your knowledge file shows Ready. If not, finish Train AI Knowledge first.
Test here before you ask real customers to chat.
1. Open AI Playground
On the instance page, click AI Playground.
2. Ask one real question
Type a question a customer would send.
Ada stok baju raya saiz L?
Send the message.
3. Check the answer
Read the bot reply.
It should match your persona and the file you uploaded.
If the answer is wrong, go back to Configure Setting or AI Knowledge, fix it, then test again.
4. Publish
When the answer looks right, click Publish.
Confirm the dialog.
Make sure it worked
AI Playground showed an answer you accept.
You clicked Publish.
A message from your own phone now gets a similar answer.
If it didn’t work
I cannot see AI Playground
Your login may not include playground access, or the instance is still Keyword.
The answer ignores my file
The file is not Ready, or AI Knowledge is off. Wait for Ready, then test again.
Publish did nothing
Confirm the dialog after Publish. Then send one more WhatsApp test from your phone.
Next
When a customer needs a human, reply from Reply to a conversation.