Turn on a Default Reply

Configure one WhatsApp account, enable a greeting, save, and test from another phone.

In this tutorial, you will turn on a Default Reply for one WhatsApp account. It sends when no Chatbot item matches the customer message.

Time needed: 10 minutes

Before you start

Make sure:

You are logged in to Wabot.
The WhatsApp account you will use shows Online.
You have a second phone to send a test message. Do not test from the connected phone.

Autoresponder is not keyword matching. For a reply that depends on words the customer types, use Choose Keyword mode.

1. Open Autoresponder

On the left menu, click Autoresponder.

You will see one card per WhatsApp account. Status may still say Not Set.

Screenshot example Autoresponder account list Clean UI. No real names, emails, or chats.

2. Configure the account

On the account card, click Configure.

The page title is Default Reply.

3. Enable and write the greeting

Set Status to Enable.

Leave Sent to on All for this test.

Leave Reply Using AI? on Normal Mode.

Under Text Message / Caption, type a short greeting.

Hi, thanks for messaging us. A team member will reply shortly.

You can add optional media under Media (Optional).

Click Save.

Screenshot example Default Reply Enable and text Clean UI. No real names, emails, or chats.

4. Send a test from another phone

From the second phone, send a short WhatsApp to the connected number.

Hello

Open Live Chat and check that conversation.

Make sure it worked

This tutorial worked when:

The account card shows Status as Enabled.
Send To shows All.
The second phone received your greeting.
The same reply appears in Live Chat.

If it didn’t work

Nothing was sent

Confirm Status is Enable, then Save again.
Confirm the WhatsApp account is still Online.
Send a message that does not match a Chatbot keyword item.

You see a yellow chatbot warning

If Chatbots already has a Default Reply, Autoresponder only sends when that Chatbot reply fails. Turn the Chatbot default off, or test with a message that the Chatbot does not answer.

You tested from the same phone

Use a different phone. The connected number cannot message itself.

The greeting now replies to everyone. Next, send it only to individual chats or only to groups.

Choose who receives the reply →