Create a keyword chatbot item

Add a New Chatbot item with a keyword like harga and a fixed text reply.

In this tutorial, you will create one New Chatbot item that replies when the customer writes harga.

Time needed: 10 minutes

Before you start

Make sure:

• This instance is on Keyword. If not, finish Choose Keyword mode first.
• The WhatsApp account shows Online.
• You can send a test message from your own phone.

Keep Reply Mode on Normal. Do not choose AI on this item.

1. Open Chatbots & Tools

On the instance page, open the Chatbots & Tools tab.

2. Start a new item

Click New Chatbot.

3. Fill Basic Settings

In Basic Settings:

1. Enter a Name.

Example: Harga

2. Leave Status on Enable.
3. Leave Reply Mode on Normal.
4. Leave Default Reply on No. It stays locked in Keyword mode.

4. Add the keyword

Open Keyword Settings.

1. Set Match Type to Contains.
2. In Keywords, add harga.

5. Write the reply

In the message area, choose a text reply.

Write the message customers should get.

Harga semasa: RM25. WhatsApp kami untuk tempahan.

6. Save the item

Click Create Chatbot.

Make sure it worked

The new item appears in Chatbots & Tools.

From your phone, send harga to the connected WhatsApp number. You should get the fixed reply.

If it didn’t work

Nothing replies

Check Status is Enable. Check the instance is still Keyword. Send the word harga with no extra spelling.

The form asks for Keywords

You left Keywords empty. Add at least one word, then click Create Chatbot again.

I turned on AI by mistake

Open the item. Set Reply Mode back to Normal. Click Save Chatbot.

Next

Add an opt-out word in Add a STOP chatbot item.