Exclude staff numbers
Add phone numbers to Excluded Phone Numbers so those chats do not get the Default Reply.
In this tutorial, you will stop the Default Reply from sending to staff or your own extra phone.
Time needed: 8 minutes
Before you start
Make sure:
- The account Default Reply is Enabled.
- You know the staff WhatsApp numbers to skip.
1. Open Configure
On the left menu, click Autoresponder.
On the account card, click Configure.
2. Add excluded numbers
Find Excluded Phone Numbers.
Enter each number with the country code, no +, and no spaces. Separate numbers with a comma.
Right: 60123456789, 60198765432
Wrong: +60 12-345 6789
Click Save.
3. Test from an excluded phone
From one excluded number, send a WhatsApp to the connected account.
That chat should not get the Default Reply.
From a number that is not in the list, send another test. That chat should still get the reply.
Make sure it worked
This tutorial worked when:
- The excluded numbers are still in the field after Save.
- An excluded phone does not receive the Default Reply.
- A normal customer number still does.
If it didn’t work
The excluded phone still got the reply
- Check the format: country code, no
+, no spaces. - Separate numbers with commas only.
- Save again, then send a new test.
Right: 60123456789
Wrong: 012-345 6789
You excluded the customer by mistake
Remove that number from Excluded Phone Numbers and Save.
Next
Staff numbers are skipped. Next, stop the same person getting the greeting on every message.