Train AI Knowledge
Turn on AI Knowledge and upload one document so the bot can answer from your shop facts.
In this tutorial, you will turn on AI Knowledge and upload one file about your shop.
Time needed: 10 minutes
Before you start
Make sure:
- This instance is on AI.
- You have one short PDF or document. A price list or FAQ is enough.
Start with one file. Add more only after the first file shows Ready.
1. Turn on AI Knowledge
On the instance page, find AI Knowledge.
Turn the switch on.
2. Open Add Knowledge
In the AI Knowledge section, click Add Knowledge.
3. Upload one file
In the Add Knowledge dialog, add your file.
Click Upload 1 File(s).
Wait until the upload finishes.
4. Wait for Ready
Close the dialog.
Watch the file in the AI Knowledge list.
Wait until the status shows Ready.
Make sure it worked
AI Knowledge is on.
Your file is in the list with Ready.
If it didn’t work
I cannot see AI Knowledge
The instance is still Keyword. Finish Turn on AI mode first.
The file stays processing
Wait a few minutes and refresh the page. If it still fails, upload a smaller PDF.
Upload is blocked
Your plan may not include AI Knowledge, or the file is too large. Use a shorter document.
Next
Test a real question in Test in AI Playground.