Reply to a conversation

Open Live Chat, pick an Unread thread, type a reply, and send it to WhatsApp.

In this tutorial, you will reply to one WhatsApp conversation from Live Chat.

Time needed: 8 minutes

Before you start

Make sure:

You are logged in to Wabot.
The WhatsApp account shows Online.
You already sent a test message from your own phone, or a customer has written in.

The customer sees the reply from your business WhatsApp number, not from Wabot.

On the left menu, click Live Chat.

Screenshot example Live Chat inbox Clean UI. No real names, emails, or chats.

At the top of the conversation list, click Unread.

If the list is empty, click All.

Screenshot example Unread chip Clean UI. No real names, emails, or chats.

Click the thread you want to answer.

The chat history opens in the middle panel.

Screenshot example Conversation selected Clean UI. No real names, emails, or chats.

Type in the box at the bottom.

Terima kasih. Staf kami dah baca mesej anda.

Screenshot example Composer Clean UI. No real names, emails, or chats.

Press Enter, or click the Send button.

Screenshot example Send Clean UI. No real names, emails, or chats.

Your message appears in the thread.

Your test phone receives the same text on WhatsApp.

Nobody has written to this number yet. Send a test from your phone, then refresh Live Chat.

The box is empty. Type a message first.

Check the account is Online. Then open Account Error Logs if the bubble shows failed.

Stop the bot from answering while you talk in Take over from the bot.