Turn on AI mode

Switch the instance to AI and write an AI Role Guide / Persona in Configure Setting.

In this tutorial, you will turn on AI for one WhatsApp account and write the AI Role Guide / Persona.

Time needed: 10 minutes

Before you start

Make sure:

You are logged in to Wabot.
The WhatsApp account shows Online.

This is the AI path. Do not mix it with the Keyword stairs on the same first launch.

If WhatsApp is not connected yet, finish Connect Your WhatsApp Account first.

1. Open the account

On the left menu, click Chatbots.

Click Manage on the account you will use.

ManageScreenshot reference

2. Choose AI

On the instance page, open Settings.

Choose AI.

If a dialog appears, click Confirm & Enable AI.

AI modeScreenshot reference

3. Open Configure Setting

Click Configure Setting.

Configure SettingScreenshot reference

4. Write the persona

Find AI Role Guide / Persona.

Write who the bot is, what it can answer, and the language it should use. Use at least a few sentences.

You are Siti, a staff at Kedai Raya. Reply in Bahasa Melayu. Answer only about our products, prices, and shop hours. If the customer wants a human, say a staff will reply soon.

AI Role Guide / PersonaScreenshot reference

5. Save the settings

Click Save AI Settings.

Save AI SettingsScreenshot reference

Make sure it worked

The instance mode shows AI.

Configure Setting keeps the persona you typed.

The Tools tab and AI Knowledge section are now visible.

If it didn’t work

Save is blocked

The persona is too short. Add more detail, then click Save AI Settings again.

I am still on Keyword

Open Settings and choose AI. Click Confirm & Enable AI if asked.

Create the catch-all AI item in Create an AI Default Reply.