Alert the shop admin on a new order
Turn on the shop-admin WhatsApp and send a test order to the owner’s number.
In this tutorial, you will send a WhatsApp to the shop owner when a customer places an order.
Time needed: 8 minutes
Before you start
Make sure:
- The Wabot WordPress plugin is installed and connected.
- You know the shop owner’s WhatsApp number.
This message goes to the shop, not to the customer. Customer messages are in Send a new-order WhatsApp to the customer.
1. Open the admin notification
In WordPress admin, open Wabot.
Open the shop admin / admin notification settings. Look for Admin Notifications or a shop-admin message.
Turn it on.
2. Enter the owner’s number and message
Enter the shop owner’s WhatsApp number.
Use the country code, with no + and no spaces.
Right: 60123456789
Wrong: +60 12-345 6789
Type a short alert.
New order [order_id] from [billing_first_name]. Amount [order_amount]. Phone [billing_phone].
Save.
3. Place a test order
Place a small test order, or reuse checkout with a test product.
Use a billing phone that is not the same as the admin number if you also test the customer message. That way you can see both WhatsApps.
Make sure it worked
This tutorial worked when:
- The test order appears in WooCommerce → Orders.
- The shop owner’s phone receives the admin WhatsApp.
- The order number in the message matches that order.
If it didn’t work
Only the customer got a message
- Confirm the admin notification is on.
- Check the admin number uses the country code, with no
+. - Save again, then place a new test order.
Both phones are the same
If the billing phone and the admin number are the same, you may get two WhatsApps on one phone. That is expected.
The message did not arrive
Open Check the message log.
Next
The shop owner now gets an alert. Next, use the log when a WhatsApp does not arrive.