Read a Broadcast report and export to a group
Check delivery and replies on a Broadcast report, then export a status set into a contact group.
In this tutorial, you will read one Broadcast Report, then export Failed or Not Reply contacts into a group.
Time needed: 10 minutes
Before you start
Make sure:
- You are logged in to Wabot.
- You already have a Broadcast that has been sent.
- You can see Export to Group. You need audience permission.
Export to Group saves a list. It does not send a new Broadcast. To send again, use Retarget.
1. Open the report
On the left menu, click Broadcast.
Click Report on the campaign you want to check.
2. Read the Overview
Stay on Overview.
Check Sent, Failed, and — on Official API — Delivered and Read.
If the campaign used a Button, List, or Poll, check the reply breakdown next to the message preview.
3. Filter Engagement
Click Engagement.
Search a phone number, or filter by status.
For this tutorial, choose Failed or Not Reply.
If a row failed, click the eye icon to read the error.
4. Export to a new group
Click Export to Group.
Under Recipients to Export, keep Failed or Not Reply.
Select Create New Group.
Enter a Group Name.
Example: Raya Promo — Failed
Click Export.
5. Confirm the group
Open Contacts, then open the new group.
The people in that group should match the filtered report.
You can now use this group in a later Broadcast under Include Groups.
Make sure it worked
This tutorial worked when:
- Overview shows the delivery counts.
- Engagement shows only the status you filtered.
- A new contact group appears with those recipients.
- The group count matches the export estimate.
If it didn’t work
Export to Group is missing
You need audience permission.
The group has the wrong people
The export follows the status you picked, not the search box. Set Recipients to Export again.
You wanted to send again, not save a list
Use Retarget, not Export to Group.
You need a spreadsheet
Click Export for a file download. That is separate from Export to Group.
Next
You can now reuse that group, or tidy your saved message layouts in Templates.