Schedule a message

Open Schedule Message, write a follow-up, pick a time such as +1h, and save it.

In this tutorial, you will schedule one follow-up message for later.

Time needed: 8 minutes

Before you start

Make sure:

You can open the conversation in Live Chat.
Your login can use Schedule Message. If the calendar icon is missing, ask the account owner.

The customer does not see the message until the scheduled time.

On the left menu, click Live Chat.

Click the thread.

Screenshot example Conversation open Clean UI. No real names, emails, or chats.

On the right icon strip, click Schedule Message.

The Schedule Message panel opens.

Screenshot example Schedule Message Clean UI. No real names, emails, or chats.

Type the message.

Kami follow up stok saiz L esok pagi.

Screenshot example Scheduled text Clean UI. No real names, emails, or chats.

Click +1h, or set Schedule date & time yourself.

Screenshot example +1h Clean UI. No real names, emails, or chats.

Click the Send button in the Schedule Message panel.

Screenshot example Scheduled Clean UI. No real names, emails, or chats.

The message appears in the list with Scheduled.

It is not in the WhatsApp thread yet.

Open the right icon strip and look for the calendar icon. On a small screen, open Contact Info, then Follow-up, then Scheduled Message.

The text is empty, or the date and time are empty. Fill both, then click Send.

Find the right threads faster in Filter the inbox.